Cancellation and Refund Policy

Last updated: 5 November 2026

Free cancellation

Cancel up to 3 days (72 hours) before your scheduled pickup and we refund everything you have paid, to the original payment method, normally within 5 to 10 working days.

Within 3 days

Within 3 days of pickup, including no-shows, 30% of the tour price is charged because the car and guide are already committed. If you paid in full you get 70% back. If you paid a 30% deposit, the deposit covers this charge and you owe nothing further.

Changing your date

You can change your date free of charge up to 3 days before pickup, subject to availability. Date changes are arranged over WhatsApp.

If we have to change or cancel

If a storm or an official weather warning stops the tour, you choose a new date or a full refund. Other changes, such as a stopped show or cable car, are set out in section 6 of our Booking Terms.

How to cancel

Send your booking number on WhatsApp +84 368 938 081 or to [email protected]. We confirm in writing.