Sunset Town Private Tours

Booking Terms

Last updated: 5 November 2026

1. What you are booking

A private tour for your own group of 1 to 4 guests, at one price for the whole group. The price includes a private air-conditioned car and driver, your own local guide, hotel pickup and drop-off in central or south Phu Quoc, every ticket on the itinerary, the meal listed on the tour, and bottled water. It does not include personal shopping, drinks beyond those listed, optional tips or travel insurance. Hotels in the north of the island (Ong Lang, Cua Can, Ganh Dau and Bai Dai) carry a transfer surcharge of US$25, shown at checkout.

The tours on this site are sample itineraries. Every tour can be tailored on request.

2. Who runs your tour

Your tour is operated with a local partner holding an international tour operator licence. Your contract is with Sunset Town Private Tours, which is your single point of contact. Guides are licensed locals who speak fluent English.

We are an independent tour operator. We are not part of, and not connected with, Sun Group, Sun World or Sun Paradise Land, which own and run Sunset Town, the Kiss Bridge, the shows and the Hon Thom cable car. Their opening hours, tickets and programmes are decided by them.

3. Payment

There are two ways to pay. You can pay the full price online by card or PayPal, at checkout or through a secure payment link we send on WhatsApp. Or you can pay a 30% deposit online and the remaining 70% in cash to your guide on the day of the tour, in US dollars or Vietnamese dong. Your confirmation states the amount still to pay.

A booking is confirmed once the online payment goes through. Your pickup time and your guide’s name then arrive in writing.

4. Cancellation and refunds

Cancel free of charge up to 3 days (72 hours) before your scheduled pickup and we refund everything you have paid to the original payment method, normally within 5 to 10 working days.

Within 3 days of pickup, including no-shows, 30% of the tour price is charged because the car and guide are already committed. If you paid in full you get 70% back. If you paid a 30% deposit, the deposit covers this charge and you owe nothing further.

You can change your date free of charge up to 3 days before pickup, subject to availability. Date changes are arranged over WhatsApp.

5. Tailored tours

Every tour can be changed on request. A tailored tour is confirmed with an all-inclusive price in writing before you book, and that price can differ from the sample itinerary. On the day, your guide can change the order and the pace within the hours you booked.

6. Weather, closures and changes

We never quietly downgrade an itinerary. If something has to change, we tell you before departure wherever we can.

  • Show stopped by wind, rain or maintenance, or not playing on your date: we move you to Symphony of the Sea if it is running, or to a new date free of charge, with no partial refund.
  • Hon Thom cable car stopped: we replace Hon Thom with Bai Khem and more time at Sao Beach, or move you to a new date free of charge, with no partial refund.
  • Cloud hiding the sunset, or light rain: the tour runs as planned and is not refunded.
  • Kiss Bridge closed earlier than expected: the operator can close the bridge for the evening shows, sometimes before sunset. Your guide takes you to the waterfront beside it, with no partial refund.
  • Storm or official weather warning: a new date free of charge or a full refund, as you prefer.
  • Our own cancellation: if we have to cancel for any other reason, you get a full refund.

Show programmes, cable car hours and ticket prices are set by their operator and can change without notice. The price you paid does not change.

7. Your part

Please be in your hotel lobby at the pickup time. Your guide waits 20 minutes and contacts you on WhatsApp; after that we treat the booking as a no-show. A late start shortens the day and does not extend it. Please carry your own travel insurance, and tell us about dietary needs, allergies and mobility limits when you book.

8. Children and access

Children under 5 travel free and do not count towards the group size; from 5 a child counts as one guest. Tickets on the day follow the operator’s height rules, and we handle them. Sunset Town has slopes, stairs and long walks, the Kiss Bridge has no shade, and the cable car has height limits for ticket types. Tell us who is travelling and we will adjust the day.

9. Limit of liability

To the extent Vietnamese law allows, our liability for any booking is limited to the amount you paid for it.

10. Contact

Sunset Town Private Tours, An Thoi, Phu Quoc Special Zone, An Giang, Vietnam. WhatsApp +84 368 938 081 (24/7) · [email protected].