Privacy Policy

Last updated: 5 November 2026

What we collect

When you book or message us: your name, email, WhatsApp number, tour date, pickup hotel, group size and any dietary or mobility notes you give us. When you pay by card or PayPal: the payment provider handles your card details and we receive only a confirmation. Cards are used for both full payments and deposits.

Who sees it

We share only what is needed to run your tour. Your guide, driver and local operating partner receive your name, group size, pickup hotel, date, phone number and any special needs. If you pay the balance in cash, your guide also knows the amount still owed. We do not sell personal data.

How long we keep it

• Booking and accounting records: 10 years, as Vietnamese accounting law requires.
• WhatsApp and email support conversations: 24 months.
• Server logs: up to 30 days.

Where it is stored

This site runs on hosted web servers, and data may be processed outside your country. We use encrypted connections and limit access to the people who need it.

Your rights

You can ask to see, correct or delete your data at any time by writing to [email protected]. Records the law requires us to keep are kept for the period above. If you are in the EU or UK you may also complain to your data protection authority.

Contact

Sunset Town Private Tours, An Thoi, Phu Quoc Special Zone, An Giang, Vietnam.